At urbanfragrance.lk, we want to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a hassle-free refund policy. Please read the following terms and conditions carefully before requesting a refund.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
You must have purchased the product directly from urbanfragrance.lk
The product must be in its original packaging, unopened and unused
The product must be returned within 14 days from the date of delivery
Any gift with purchase or sample products that came with the product must also be returned
Refund Process
If you meet the eligibility criteria, please follow the steps below to request a refund:
Contact our customer service team at email: info@urbanfragrance.lk Phone: +94 75 745 5775 to initiate the refund process.
Pack the product securely in its original packaging, including any gift with purchase or sample products that came with the product.
Ship the package to our return address, which will be provided to you by our customer service team.
Once we receive and inspect the product, we will process your refund within 7 business days. Please note that shipping and handling fees are non-refundable.
Exchanges
We do not offer exchanges at this time. If you would like a different product, please follow the refund process and place a new order.
Damaged Products
If your product arrives damaged, please contact our customer service team at email: info@urbanfragrance.lk Phone: +94 75 745 5775 within 48 hours of delivery. We will require photos of the damaged product and packaging. Once we receive the photos, we will send a replacement or process a refund, depending on your preference.
Final Sale Items
Some products may be marked as final sale and are not eligible for refunds or exchanges. These items will be clearly marked on the product page.
Changes to Refund Policy
We reserve the right to modify our refund policy at any time without prior notice. Any changes will be reflected on this page.
Contact Us
If you have any questions or concerns about our refund policy, please contact our customer service team at email: info@urbanfragrance.lk Phone: +94 75 745 5775. We are here to help!
